Pricing
Each product is switched on and charged separately. You pay for the work it does, plus two monthly charges if you use them: bookable staff and phone numbers. There is no setup fee, standing fee or minimum spend.
Every charge is tied to the piece of work that caused it, and itemised by product on your statement.
Most charges are for work done: a signing request sent (35p), a text message (4.73p), a page read (0.62p), a minute on the phone. A product you have not switched on costs nothing.
Booking charges £10 a month for each member of staff customers can book, for the whole calendar month. Voice charges each phone number monthly in advance. Nothing else is monthly.
Full Branding is £10 a month per brand once you publish it, and your own booking domain is £10 a month. Signing and booking work without either.
The platform charges for the items on this page and nothing else. If you agree different terms with us, such as your own rates or invoiced billing, they are written into your order form.
Each total is the published rates multiplied by the stated quantities. Swap in your own quantities and the arithmetic is the same.
A single agreement sent to one customer, who signs it.
| Signing request sent | 1 × 35p | 35p |
|---|---|---|
| Signature | 1 × 12p | 12p |
| Total | 47p | |
If Proxy emails the signing link for you, add one email (0.59p). The signature check and the completed copy are free.
Three documents sent together in one signing request to one customer.
| Signing request sent (all three documents) | 1 × 35p | 35p |
|---|---|---|
| Signature (once, covering all three) | 1 × 12p | 12p |
| Total | 47p | |
The same as a single document. If two people need to sign, each gets their own request, so the cost doubles.
Five people customers can book, 200 appointments in the month, each confirmed by email and reminded by one short text message.
| Bookable staff | 5 × £10 | £50 |
|---|---|---|
| Appointments | 200 × 25p | £50 |
| Confirmation emails | 200 × 0.59p | £1.18 |
| Reminder texts (one part each) | 200 × 4.73p | £9.46 |
| Booking on its own | £100 | |
| Total | £110.64 | |
Extra attendees are 5p each; your own booking domain and Full Branding are optional.
One upload, read and checked by AI against your rules. We have assumed the check reads 4,000 tokens and writes 1,000. Real counts vary with the document, which is why this part cannot be a fixed price.
| Reading (two pages) | 2 × 0.62p | 1.24p |
|---|---|---|
| AI check: text read (4 × 1,000 tokens) | 4 × 0.66p | 2.64p |
| AI check: result written (1 × 1,000 tokens) | 1 × 1.26p | 1.26p |
| Total | 5.14p | |
Reading and the AI check are charged separately, and you can use reading on its own. The upload is free; keeping the file costs 2.4p per GB a month, a fraction of a penny for a document this size.
One local number, 300 minutes of incoming calls and 200 minutes of outgoing calls in a month, all recorded.
| Local number | 1 × 264.65p | £2.65 |
|---|---|---|
| Incoming minutes | 300 × 1.83p | £5.49 |
| Outgoing minutes | 200 × 3.38p | £6.76 |
| Recorded minutes | 500 × 0.69p | £3.45 |
| Total | £18.35 | |
Rounded to the penny. Exactly 1,834.65p.
Minutes are counted per started minute.
The short version, product by product. You only see charges for the products you have switched on.
Per signing request
Charged as Sign
Per bookable person, per appointment
Per message sent
Per page read, plus AI checks
Per minute, plus numbers
Agreed with you
Optional, per brand
Standard rates in pounds sterling. If your organisation agrees different rates with us, they are written into your order form.
Every charge, in plain words. Free means it is recorded and charged nothing.
| Charge | Rate | Notes |
|---|---|---|
| Signing request sent | 35p per request | One request to one signer, holding 1 to 25 documents. Charged when sent. |
| Signature | 12p per signer, per request | Charged once when the signer signs, however many documents or signature boxes. |
| Signature check | Free | Every signature is checked server-side. |
| Request completed | Free | The completed, signed copy. |
| Your own signing domain | To be confirmed | Not charged today. A price will be set, and agreed with you, before it is. |
| Charge | Rate | Notes |
|---|---|---|
| Bookable member of staff | £10 per person, per month | A full calendar month for anyone bookable during it, charged once however many brands they work in. |
| Appointment | 25p per appointment | However it was booked. Rescheduling is free. |
| Extra attendee | 5p per attendee | Each person beyond the one who booked. |
| Your own booking domain | £10 per month | Optional. |
| Charge | Rate | Notes |
|---|---|---|
| 0.59p per email | Charged when accepted for delivery. Replies received are free. | |
| Text message | 4.73p per 160-character part | A longer text is charged as several parts, as carriers charge. Replies received are free. |
| Charge | Rate | Notes |
|---|---|---|
| Uploads | Free | Counted, not charged. |
| File storage | 2.4p per GB, per month | Volume held over time. |
| Reading a document | 0.62p per page | Turning a page into text. |
| AI check: text read | 0.66p per 1,000 tokens | The document text and your rules sent to the model. |
| AI check: result written | 1.26p per 1,000 tokens | The structured result the model returns. |
| Charge | Rate | Notes |
|---|---|---|
| Incoming call | 1.83p per minute | Per started minute. |
| Outgoing call | 3.38p per minute | Per started minute, to any UK number. |
| Call recording | 0.69p per minute | Per started minute recorded. |
| Local UK number | 264.65p per month | Charged monthly in advance from the day you take it. |
| Mobile UK number | 189.18p per month | Charged monthly in advance from the day you take it. |
| Charge | Rate | Notes |
|---|---|---|
| Agent conversation | On request | Agreed before Agent is switched on. The messages it sends are charged as Comms messages. |
| Charge | Rate | Notes |
|---|---|---|
| Full Branding | £10 per brand, per month | Charged once a brand publishes its branding. Editing and previewing are free. |
Standard rates in pounds sterling. If your organisation agrees different rates with us, they are written into your order form.
The identifiers usage records and the API use, the service each belongs to, and the billing unit. Two rows are in the platform's catalogue but not currently charged, and say so.
| Operation | Service | Rate | Unit | What it counts |
|---|---|---|---|---|
| storage.standard.gb_month | Storage | 2.4p | GB month | Volume held over time. |
| storage.upload | Storage | Free | upload | Counted, not charged. |
| storage.download | Storage | Free | download | Counted, not charged. |
| ocr.page | Processor | 0.62p | page | Turning a page into text. |
| ocr.document | Processor | 15p | document | In the catalogue but not currently charged: reading is charged per page. |
| analysis.profile_run | Processor | Free | run | Counted. The AI work is charged by tokens. |
| analysis.document | Processor | Free | document | Counted. The AI work is charged by tokens. |
| analysis.input_token | Processor | 0.66p | 1,000 tokens | The document text and your rules sent to the model. |
| analysis.output_token | Processor | 1.26p | 1,000 tokens | The structured result the model returns. |
| esign.envelope | Sign | 35p | envelope | One request to one signer, holding 1 to 25 documents. Charged when sent. |
| esign.signature | Sign | 12p | signature | Charged once when the signer signs, however many documents or signature boxes. |
| esign.signature_validated | Sign | Free | validation | Every signature is checked server-side. |
| esign.signature_completed | Sign | Free | signature | The completed, signed copy. |
| esign.form_completed | Sign | Free | submission | In the catalogue; nothing records it today. |
| esign.domain | Sign | To be confirmed | domain day | Not charged today. A price will be set, and agreed with you, before it is. |
| communications.email_sent | Communications | 0.59p | message | Charged when accepted for delivery. Replies received are free. |
| communications.sms_segment_sent | Communications | 4.73p | segment | A longer text is charged as several parts, as carriers charge. Replies received are free. |
| chat.conversation | Chat | On request | conversation | Agreed before Agent is switched on. The messages it sends are charged as Comms messages. |
| chat.ai_reply | Chat | On request | reply | Agreed before Agent is switched on. |
| voice.outbound_minute | Voice | 3.38p | minute | Per started minute, to any UK number. |
| voice.inbound_minute | Voice | 1.83p | minute | Per started minute. |
| voice.recording_minute | Voice | 0.69p | minute | Per started minute recorded. |
| voice.local_number_month | Voice | 264.65p | number month | Charged monthly in advance from the day you take it. |
| voice.mobile_number_month | Voice | 189.18p | number month | Charged monthly in advance from the day you take it. |
| bookings.agent_month | Bookings | £10 | staff month | A full calendar month for anyone bookable during it, charged once however many brands they work in. |
| bookings.appointment | Bookings | 25p | appointment | However it was booked. Rescheduling is free. |
| bookings.additional_invitee | Bookings | 5p | invitee | Each person beyond the one who booked. |
| bookings.custom_domain_month | Bookings | £10 | domain month | Optional. |
| branding.workspace_month | Full Branding | £10 | brand month | Charged once a brand publishes its branding. Editing and previewing are free. |
If yours is not here, put it in the box below.
No. You pay for the items on this page: usage, the monthly charge for bookable staff and phone numbers if you use them, and optional branding or domains. The only things an agreement can change are your rates and whether you pay in advance or are invoiced.
Yes, and most organisations do. Each product is switched on and charged separately, and adding another later changes nothing about the first.
Multiply your expected volumes by the rates on this page, as the worked examples do. If you include your volumes in a demo request, we will work it out with you.
Not to start. Your team can send signing requests, take bookings, message customers and make calls from Proxy itself. Connecting it to your own systems is optional, and can come later.
Yes. Custom pricing per organisation is part of the platform. The standard rates apply until yours are agreed and written into your order form.
You are warned when it runs low. If it runs out, charged activity pauses and free activity carries on. Automatic top-up stops that happening at all.
Customer files are stored in Amazon S3 in London. The security page explains how data is protected and who else processes it.
Tell us how your customers move through your business today and where it gets stuck. A person reads every request, so a few honest sentences are more useful than a perfect form.
You came here from Financial services, so we've filled that in below. Change anything you like.