Products Voice
Business phone calls, made and answered from Proxy or from inside your CRM.
Give your team UK numbers, let them answer and make calls from the browser, and keep recordings and call outcomes where the next person can find them.
Available now
What Voice does for you.
UK numbers
Local and mobile numbers for each team, campaign or brand.
Calls from the browser
Answer and place calls from Proxy or from inside your own CRM. No desk phones, no separate app.
Calls reach the right person
Ring a team together, in turn, or whoever has been free longest, and transfer calls with or without an introduction.
Recording
Record calls where you need a record, and find them later against the customer.
Outcomes logged
Note what happened on each call, so the next person knows where things stand.
Why it matters
A phone system that does not know who is calling sends staff hunting through other systems mid-call. Calls that sit with the customer's record make every conversation quicker.
Where you'd use it
- Inbound customer service lines
- Outbound follow-up and callbacks
- Booked appointment calls
- Separate numbers for separate brands
Combine Voice with the rest.
Voice works on its own. These are the products it is most often combined with, to turn one step into a complete journey.
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Booking
Booked calls are placed from the same place.
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Comms
Follow a missed call with a text.
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Agent
Agent picks up the written follow-up after a call.
Used in Claims Customer operations
What it costs
Per minute, plus numbers
- 1.83p a minute in, 3.38p out
- Numbers 189.18p to 264.65p a month
- Recording 0.69p a minute
Standard rates in pounds sterling. If your organisation agrees different rates with us, they are written into your order form.
Connecting it to your systems
Use Proxy's own calling screen, or put the dialler inside the CRM your team already works in.
For your developers
Delivered by voice in the service catalogue. The API, SDKs and webhooks behind it are documented in full.
Service reference API documentation (opens a different site)
See Voice working in your process.
Tell us how this step works for you today. We will show you what it looks like with Proxy, what it would cost, and what else it could connect to.
- Status
- Available now
- Works with
- Booking, Comms, Agent
- Pricing
- Per minute, plus numbers