Products Comms
Email and SMS sent from one place, with approved wording, automatic triggers and a record of every message.
Available now Email and SMS are available now. WhatsApp is coming soon.
Email and SMS from the same platform and the same templates. WhatsApp is coming soon.
Approved wording written once, with the customer's details filled in, so every message sounds like your business.
Confirmations, reminders and updates go out when something happens, not when someone gets round to it.
Replies come back into Proxy beside what you sent, not into a shared inbox somebody has to remember to check.
Unsubscribes and opt-outs are honoured automatically, and you can see what was delivered and when.
What the customer sees, and what your team sees afterwards.
Confirmations and reminders go out on their own. Your team sees each message in and out, with its delivery status, and can narrow the log to one customer's email address or number.
Customer
A confirmation sent automatically when the booking is made.
Your team
The message log filtered to one customer: channel, direction, status and time.
Customers who know what is happening do not call to ask. Consistent, timely updates cut inbound chasing and make a small team feel much bigger.
Comms works on its own. These are the products it is most often combined with, to turn one step into a complete journey.
Agent reads replies and answers them.
Every booking gets its confirmation and reminders.
Signing links and signed copies go out through Comms.
Used in Claims Legal Financial services Customer operations SaaS platforms
Per message sent
Standard rates in pounds sterling. If your organisation agrees different rates with us, they are written into your order form.
Send from Proxy, or have your own systems trigger messages whenever something changes on their side.
For your developers
Delivered by communications in the service catalogue. The API, SDKs and webhooks behind it are documented in full.
Service reference API documentation (opens a different site)
Tell us how this step works for you today. We will show you what it looks like with Proxy, what it would cost, and what else it could connect to.