Products Agent
Hand the repetitive follow-up to an AI agent that works the way you tell it to.
Agents answer customers by SMS and email, chase what is missing, follow the steps you set, and pass anything that needs judgement to a person.
Available now Agents work over SMS and email.
What Agent does for you.
Chases what is missing
Reminds customers about outstanding documents, signatures or appointments until they are done.
Answers from your knowledge
Replies come from the policies and help content you publish, not from guesswork.
Follows your steps
You decide what happens: ask a question, wait for an answer, ask your system to take an action it offers, or stop and hand over.
You decide how much it does alone
From suggesting replies for a person to approve, through to handling routine conversations on its own.
Clean hand-over
When a conversation needs a person, it arrives with the whole history.
Why it matters
A large share of operational time goes on moving information between systems and nudging customers to do the next thing. That work is predictable, and it does not need a person until something unusual happens.
Where you'd use it
- Chasing incomplete documents and evidence
- Answering "where is my case?" questions
- Reminding people to sign or attend
- Out-of-hours replies that do not just say "we're closed"
Combine Agent with the rest.
Agent works on its own. These are the products it is most often combined with, to turn one step into a complete journey.
What it costs
Agreed with you
- Conversations priced on request
- Messages it sends charged as Comms
Standard rates in pounds sterling. If your organisation agrees different rates with us, they are written into your order form.
Connecting it to your systems
Agents can read case status from your own system and ask it to take the actions it offers, so they work with your process rather than beside it.
For your developers
Delivered by chat and communications in the service catalogue. The API, SDKs and webhooks behind it are documented in full.
Service reference API documentation (opens a different site)
See Agent working in your process.
Tell us how this step works for you today. We will show you what it looks like with Proxy, what it would cost, and what else it could connect to.
- Status
- Available now
- Works with
- Comms, Verify, Booking
- Pricing
- Agreed with you